What Our Customers Say
Lauren S
Would never recommend working with this company. We had worked with Iris for several years with home and auto insurance. When it was time to renew our auto insurance she told us the company we had been using would not longer cover me for auto. She then proceeded to give me a quote from only one other insurance agency stating no one else would cover me. After doing our own research and calling the insurance company we had always bundled with, we found out iris not only had lied and we would still be covered, but had been quoting us for thousands of dollars more than the insurance company alone would have. When we confronted her asking where she came up with the additional $4,000 a year her response was simply “it costs more to go through an agent”. We told her we no longer would be working with her or their company and since then have been contacted and harassed by another agent, Vicki wanting to know if we still own one of homes and tried to get us to change coverage. After asking her multiple times we were no longer working with their company she has continued to call and email us.Their employees are beyond unprofessional and would not recommend using them unless you want to be changed thousands of dollars more by going through their company
Response from the owner: Lauren - I'm sorry that you feel this way about our agency. In response, there is zero incentive for our team to be dishonest. Our team does not work off commissions. To correct your statement, our associate never stated that "no one else would cover you." She communicated that the other insurance carriers that her agency represents would not offer a proposal. We are glad you were able to find an insurance carrier that offered you a significant savings. Regarding your property insurance, as insurance advisors, if we continue to manage a risk, we need to understand the exposure to make sure it is properly insured. Our records show that we contacted you twice to inquire on property status. I sincerely apologize that you felt harassed. We do appreciate your business over the past several years.
Andrew Chapman
Called to get a quote and was told they would quote through multiple insurance agencies. Whe they send the quote I thought it was extremely high (higher than what I have today with my current provider). I went out and checked a provider they mentioned they quote through and it’s less than my current provider and about 1/3 of the cost they quoted. This was just for my car insurance. The home owners insurance they quoted was over double my current rate.How can you stay in business not quoting the best possible rates?
Response from the owner: Thank you for your feedback. It's a hard market. While our agency does not focus on price (we emphasize coverage), we do present our members and prospects the most competitive premium based on desired coverage. There are so many variables that can impact a policy premium. Because insurance is not monopolized, the premiums proposed will always vary between carriers. Best of luck in finding the best option for you.
James Gordon
Saved my family a couple of thousand a year on home, auto, and umbrella
Response from the owner: Thank you!
Tina Lott
I have been with Nationwide for years, would not change to any other Insurance, and Kevin Moorman has always been very pleasant. Thank you to all the staff at Nationwide, they have always met my needs!
Response from the owner: Thank you!
Ann Ortlepp
Kevin and team are incredible!!!! I trust them to handle some of the most important situations in my life! I am grateful for there prompt handling of these matters!!
Dennis Trivett
Love the personal service you get with them. We have been with them for over 20 years!
Patricia Wright
I would recommend Nationwide Insurance great customer service.
Carmen Montgomery
I really only speaking to him once. It was a long time ago. He was very kind and pleasant.
Dan Medecke
Great customer service and insurance options.
Jennifer Lane
I like Nationwide, they are here when you need them . I dont have to wait that long for a responses, also i dont pay alot. Like they say nation wide is on your side.
Shannon Jackson
I have been with the insurance company for a long time and I have no complaints about the service.
William Rayney
I just wanted to say I have loved being insured with this company. I had been paying 200 a month for my insurance. I called in and spoke to Marci Jessen and she not only lowered my car insurance, but gave me more coverage AND lowered my deductibles. I was stunned. She was very personable and professional, she explained my coverages so I know what I was getting. I have referred everyone I can to this agency. Some of my friends switched to her and then out of nowhere I got a gift card in the mail!!! If you are looking to move insurance companies call Marci, she worked hard for me. Never thought I would ever have a rate this good. Thank you Marci!!! You rock!!
Kimberly Armbruster
We have been with Nationwide for almost 10 years and have had nothing but great experiences with Kevin and his team. I would highly recommend them to everyone!
Nicole Edwards
Iris is an excellent agent!!! She provides absolutely the best service that one can give. Iris is very professional, knowledgeable and respectful to the needs and services of her customers. I have been working with Iris as my agent for some years now and she has made it worthwhile for staying with this insurance company!
Norman Johns
Very smooth transition....Keep up the good work
Elizabeth Ortlepp
The whole team is always ready to help when needed. I am so thankful for their work!
john smith
I have really loved everything about my insurance company, I get answers to my questions quickly and when I've needed a tow truck that has been easy to get. Also, I of course love the good value for what I receive.
